Before we start creating the actual artwork, every customer is presented with a detailed layout derived from their submitted photographs. This layout acts as a blueprint for the commissioned artwork, ensuring it is produced to scale. This means that the final artwork will closely match the proportions and details of the approved layout, ensuring accuracy and customer satisfaction.
For abstract and free-style artwork requests, customers should specify their preferred style. If not indicated, artworks will be crafted in line with the styles showcased in our gallery.
Customizations such as backgrounds, themes, props, or any alterations may incur additional charges. Please contact us for a custom quote.
While we strive to meet specified delivery dates, custom nature of our artworks might cause unexpected delays. Whataportrait.com isn't liable for delivery delays, especially those resulting from revision requests.
For all orders with specified deadlines, we mandate a 100% upfront payment. This advance payment enables us to allocate sufficient resources and prioritize your order, ensuring timely delivery to meet your needs.
We require a 20% partial payment to begin working on your artwork. Please note that this 20% partial payment is non-refundable. The remaining 80% balance will be due after you approve the preview and before we proceed with shipping. Additionally, if the main picture submitted is blurry or of low quality, we will require 100% upfront payment to commence the artwork. This policy ensures that we can dedicate the necessary resources to deliver a high-quality final product that meets your expectations.
Artworks will only be shipped once all due payments are cleared. Delays in shipping due to outstanding payments are not Whataportrait.com's responsibility. Pricing may vary based on the complexity and difficulty of the provided photograph. However, any increase in price will only be marginal, ensuring affordability.
We earnestly strive to deliver each piece within the specified time-frame stated on the website. For priority delivery, we request each customer to notify us while placing their order about the date that they would like to receive their artwork by. Although we cannot guarantee delivery by the requested date, we make every effort to deliver artworks in time. Understandably, revision requests, if any, take time, and Whataportrait.com will not be liable for delays incurred due to these requests. By placing an order with Whataportrait.com, you acknowledge that you have read and understood the terms and conditions before ordering.
Complex orders, especially those involving paintings that feature more than one subject or are larger than 24"x20", may not adhere to the standard 2-week delivery timeline. Each piece is 100% handmade and bespoke, necessitating unique time and attention for commissioning. Therefore, the delivery timelines for larger or multi-subject paintings aren't guaranteed.
As a user, you bear sole responsibility for the photos you upload and send to us. Ensure you hold the proper authority and copyright for each uploaded photograph. While we offer our services at a mentioned price for a certain degree of difficulty, more intricate photos may incur additional costs due to the extended hours needed for completion. However, rest assured that these additional charges will remain minimal, ensuring you need not spend excessively. Once your portrait is ready and you settle any outstanding balance, we will promptly process it for shipping to your doorstep. Be aware that our prices are subject to change without prior notice.
Each artwork is carefully packaged before shipping to avoid any damage during transit. Despite high-quality standards, a fraction of artworks does get damaged. For artworks delivered in damaged condition, ship them back to us within 3 business days, and we will correct the problem. If the artwork is beyond repair, prompt replacements are offered. In cases of receipt of frames in damaged condition, report the matter to us by email in 3 business days along with pictures of breakage and the outer packaging. We offer prompt replacements after satisfactory receipt of relevant pictures. Issues regarding deliveries in damaged condition or issues with the artwork quality will be resolved only if reported to us within 7 business days of receipt of the product.
Whataportrait.com isn't liable for packages discarded by couriers due to recipient unavailability or for packages delivered without signatures. You are requested to accept packages in person and sign against deliveries. Whataportrait.com will not be responsible under any circumstances, for missing packages requested to be delivered unsigned. At times, when customers are not available at delivery, packages are returned back to our facility after repeated delivery attempts. A return cost and re-shipping cost will be applicable to the customer/recipient under such circumstances.
By proceeding with your order, you acknowledge and agree to the above cancellation terms, ensuring a clear and smooth transaction for both parties involved.
Refunds are processed within 10 business days from the date of confirmation of the refund, through the same mode used for payment.
By placing an online order, you grant us the permission to showcase the commissioned artwork and its reference photographs in our website gallery. Should you wish not to have your artwork displayed after shipment, please reach out to us, and we'll gladly remove it from our gallery. Whataportrait.com is not liable for any misuse of the showcased photographs and artworks by website visitors. We prioritize our customers' privacy; thus, for those who specify prior to ordering, we refrain from posting their artworks or reference photos.
We reserve the right to decline orders that potentially harm the sentiments of any particular culture/nationality/religions.
By proceeding with your order, you agree to the above terms and conditions, ensuring a smooth and clear transaction for both parties involved.
Real Voices, Real Experiences
I was in a jam about getting a birthday present for a woman, turning 90, who I consider my Mom. I had a short time frame to get this done and Whataportrait came through with flying colors. It was delivered on time and turned out perfect. Many thanks to them and I plan on using them again.
I did receive the artwork in great condition and it is fantastic.I will present it to her at a dinner that is going to take place on the 30th of this month and will be sure to capture her on video as she sees it. Thank you so much,job well done!!!!!
This is the site that I would again and again hands down.
I wanted to make sure the side of the building is part of the picture, the window with the writing on it was very important, Thats where my mother in law worked and they met. She absolutely loved it. We hung it up immediately. It's the best gift I've ever given. Whataportrait is a Treasure Chest.
I received a painting from this company and it came out great! They gave suggestions based on the type of portrait I wanted and responded promptly whenever I had questions. I would definitely shop with them again for more photographs.
I love this company, the artist, and quality of work! I will use them again for all my future art needs. The picture that I received is absolutely perfect and my friends and family were equally amazed. I also loved how I could speak with the artist and they let me know once it was completed and shipped. Definitely great experience all around!
