FAQ

The better the resolution, the better your artwork will be! We recommend high-resolution images, which allow us to zoom in on details, and we also suggest choosing a clear, sharp, and well-illuminated image.

In essence, your picture should show the entire subject with details that can be easily seen on your computer screen. If you are having trouble picking out a photo, Contact Us or call us toll-free at 786-633-1232. We offer free consultations to help choose the best image for your artwork!

Yes! You can either mail them to us (we’ll scan and send them back), or you can scan them and e-mail them to help@whataportrait.com

The production and delivery times for various artworks can be found on the Shipping & Delivery page.

No! We offer FREE SHIPPING on artworks that are framed and those shipped in tubes. We are passionate about keeping traditional art alive in the digital age, and we are pleased to offer the best value for your money. Please note, areas categorized as “Remote Area” by DHL (http://raslist.dhl.com), an additional delivery charge will be applicable.

Absolutely! You will receive a preview for review. Once you approve, we will process and ship your order.

All pencil and charcoal works are sealed with an art fixative to prevent fudging, and this process also deepens the tones of the shades.

For oil and watercolor paintings, we ensure that the paint is completely dry before processing for shipping.

Lastly, we carefully package artwork and forward it for shipping either by DHL Express, UPS, or FedEx. Shipments are usually delivered within 3-4 business days.

Yes! We offer framing for oil and watercolor paintings, and we offer free consultations for framing and mounting. Contact Us today with any questions!

Yes! We offer partnerships to qualified retailers. If you are interested in such a partnership, please forward your proposal to help@whataportrait.com.

To order an artwork as a gift, simply enter the special message in the comment box and the recipient’s address during checkout.

We ship worldwide!

Absolutely! We do not store your card information, and we employ leading-edge SSL certificate security. PayPal is our payment partner, and they are known as the most trusted and safe internet payment gateway.

All oil paintings, watercolor paintings, and pastel portraits are made by artists in China. Pencil, charcoal, and color pencil works are made by artists in Mumbai. Premium charcoal works are created in Manila, and house pencil sketches are created in China. We have the world’s best artists to create your artworks at great prices!

Please notify us regarding your deadline so that we can accommodate your request! We will work diligently to ensure that your portrait is created with the utmost quality and delivered before your specified date.

Our artists are based out of Putian, China; Mumbai, India; Manila, Philippines; and Pattaya, Thailand. All artists undergo a rigorous skill test before being employed to ensure that you receive world-leading quality!

We use top-choice materials, including graphite pencils, oil paint, and watercolor paint, to commission all works. Pencil and charcoal artworks are sealed with a fixative, and oil paintings are sprayed with varnish upon request.

No! What you see is what you pay!

Yes! For two separate artworks, we offer a 10% discount. For 3+ artworks, we offer a 15% discount. All works must be processed and shipped together.

Yes, we accommodate modification requests on caricatures.

Our digital caricatures are hand-painted and enhanced with Photoshop. The end result is a high-resolution digital file that can be printed in poster size. We offer prints upon request, although most customers print caricatures independently.

We commission artworks on slightly larger sizes, approximately one inch on each side, to assist framing and matting.