Our Guarantee Policy
Customer satisfaction is our utmost priority, and we go above and beyond to exceed customer expectations!100% Satisfaction Guarantee:
We ship your artwork after you’ve approved the online proof, and you are welcome to request slight modifications as agreed upon between you and our team. We will do our best to deliver the outcome as close to the original, or as close as possible to your vision (in case of a caricature).
We use top quality materials. Each oil painting is created by hand using the finest canvas and oil paints available. We use high quality fine art paper and canvases, as well as the best oil paint, graphite pencils, charcoal, pastels, and other materials. Pencil and charcoal works are sealed with a fixative to prevent smudging. We want you to invest your memory in something that will be passed from generation to generation!
As stated above, we will honor modification requests within reason, and we will request your approval once revisions have been made. Once you approve, we will ship your order out. For caricatures, we offer 2 small free revisions, and additional charges will apply for further modifications.